Warranty
Gentle Wuff Guarantee
Our mission is to make every walk, adventure, and cuddle smoother with durable, dependable essentials for you and your pup. That’s why all Gentle Wuff gear is covered by a 3-YEAR limited warranty, starting from the date of purchase, as indicated on your receipt or proof of purchase.
For returns outside of warranty, please see our Shipping & Returns Policy.
Warranty Coverage
If your Gentle Wuff gear shows a defect in materials or workmanship during the warranty period, we will, at our discretion, replace your product at no cost to you. If we cannot resolve the defect, we will replace the item or issue a refund equal to the purchase price at the time of your order.
This warranty applies to purchases made directly from GentleWuff.com or from an authorized Gentle Wuff retailer. The warranty is valid only for the original purchaser and is non-transferable.
What’s Covered
- Manufacturing defects in materials
- Defects in workmanship
What’s Not Covered
- Normal wear and tear, including natural breakdown of fabrics, buckles, or colors over time
- Damage from chewing, scratching, or other pet-related behavior
- Damage caused by accidents, neglect, misuse, or improper care (e.g., not following cleaning instructions)
- Damage caused by commercial use (e.g., daycare, boarding, training facility use)
- Products purchased from unauthorized sellers or resold/used items
- Dissatisfaction with product functionality, style, or aesthetics
- Damage caused by storage in damp/harsh conditions or exposure to extreme environments
- Modifications or repairs not performed or authorized by Gentle Wuff
Start a Claim
Our gear is covered by a 3-year limited warranty, starting from the day it was purchased. If you're having trouble with your Gentle Wuff item, please fill out the form below to get started with the warranty claim process! If your order included multiple items, please submit a separate claim for each product experiencing an issue.
Legal
In no event will Gentle Wuff or its retailers, dealers, distributors, or resellers be liable for incidental, indirect, or consequential damages relating to the product or its use. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.
This limited warranty is exclusive and in lieu of any other warranty, written or oral, including but not limited to any express warranty of merchantability or fitness for a particular purpose. The duration of any implied warranties, including implied warranties of merchantability or fitness for a particular purpose, is limited to this 3-year warranty period.
Some states do not allow limitations on how long an implied warranty lasts, so this may not apply to you.
The term “new” refers exclusively to products in brand-new condition, unused, unopened, and in original packaging as supplied by Gentle Wuff. Open-box, refurbished, resold, or previously used items are not covered.
